Confirm delivery for your actual order
Delivery arrangements depend on the item, destination, availability and completion of any required review. Before confirming an order, ask about expected timing, any charges, package contents and whether assembly, fitting or setup is needed. This website does not reserve stock or calculate a delivery date.
Check the item when it arrives
Compare the manufacturer, model, size, side and quantity with the confirmed order. Keep the packing information. If an item appears incorrect, incomplete or damaged, contact the team before using it and follow the instructions provided.
Ask before sending a product back
Return and exchange options can depend on the product, its condition, whether packaging has been opened and the applicable supplier or manufacturer terms. Ask for the terms that apply before you order. Do not send an item back without first obtaining instructions from the team.
Warranty and use questions
Manufacturer warranties and support arrangements differ by item. Keep the product identification and instructions available when asking for help. Contact Medrax at (480) 550-8566 to discuss an order-related question; follow the manufacturer and your care team for device-use instructions.