1. Tell us what you are looking for
Browse the catalog or call with the name of the product your clinician recommended. If you already use equipment, keep the manufacturer and model number handy. You can also use our short online guide to prepare for the conversation; it does not submit a request.
2. Review benefits and the required documents
We discuss the requested item, service availability and the information needed from your health plan and clinician. Medrax operates as an out-of-network supplier. Your plan, product and documentation determine whether coverage may be available and what you may owe.
3. Understand the order before you confirm it
Ask about the exact model, included supplies, expected costs and delivery arrangements. The team will explain the next step for your request. A benefits enquiry is not a prescription, an insurance approval or a confirmed order.
4. Plan for delivery and ongoing needs
Confirm any fitting or setup needs and keep the product instructions with your support information. If you need repeat supplies, contact the team to confirm your current need. Refills are reviewed for the actual item and applicable requirements.