Have the current item nearby
Keep the product name, model, size and package information handy when you call. Tell the team whether you still need the same item and when you expect your current supply to end. Mention any change to the product your clinician recommended.
Tell us what has changed
A new health plan, delivery address, clinician or device can affect the next request. Discuss changes before another order is confirmed. If a caregiver is helping, ask how to arrange the appropriate communication permissions.
A refill needs confirmation
A reminder is an invitation to discuss your needs, not an automatic shipment. Applicable DMEPOS refills require current need confirmation and must follow the relevant timing and documentation rules. Your request may also need updated benefits or prescription information.
Call to discuss your request
Use My supply list to gather product numbers, then call to request your refill. Call (480) 550-8566 for the next step. If you are concerned about running out, tell your supplier and care team promptly rather than relying on an unconfirmed delivery date.