Start with the prescribed item
Contact Medrax to discuss the equipment or supplies your patient needs. Exact manufacturer, model, size, side and quantity information can help clarify a request. Service availability and plan requirements are reviewed for the particular product and patient.
Coordinate the appropriate documentation
Orders and supporting records should reflect the patient’s clinical needs and current payer requirements. The team can explain the submission route and information needed for the specific request. A product’s presence in the catalog does not establish coverage or medical necessity.
Arrange a safe referral route
This website does not accept patient referrals or document uploads. Call (480) 550-8566 to discuss the appropriate process before sending protected information. Please do not email prescriptions, insurance cards or chart notes to the general enquiries address.
Keep the patient informed
Medrax’s out-of-network status should be included in the patient’s coverage discussion. Before fulfillment, the patient should understand the proposed product, available arrangements and expected financial responsibility. Contact the team for questions about an existing request.